Frequently Asked Questions

Standard delivery typically takes 5-7 business days. Express shipping is available for 2-3 business days delivery. All orders are shipped with full insurance and tracking.

Yes, we ship to most countries worldwide. International shipping takes 10-15 business days. Additional customs duties may apply depending on your country.

Absolutely! Once your order ships, you'll receive a tracking number via email. You can use this to track your package in real-time.

We offer a 30-day return policy. Items must be in original condition with all tags and certificates. Custom-made pieces are non-returnable unless defective.

Contact our customer service team with your order number. We'll provide you with a return authorization and shipping label. Once we receive and inspect the item, your refund will be processed within 7-10 business days.

Yes! We offer free exchanges within 30 days. You can exchange for a different size, style, or design of equal or greater value.

Yes, all our diamonds come with certification from recognized gemological laboratories. Each certificate details the diamond's cut, color, clarity, and carat weight.

All our gold jewellery is BIS hallmarked, ensuring purity and authenticity. Each piece comes with a hallmark certificate.

Yes! We offer custom design services. Contact us with your ideas, and our designers will work with you to create a unique piece that matches your vision.

Store jewellery in a soft pouch or box, away from other pieces. Clean regularly with a soft cloth. Avoid exposure to chemicals, perfumes, and harsh cleaners. Remove jewellery before swimming or exercising.

Yes, we offer free professional cleaning for all jewellery purchased from us. Visit any of our stores or mail it to us for cleaning and inspection.

We provide repair services for all types of jewellery. Contact us for a free assessment and quote. Repairs covered under warranty are free of charge.

We accept all major credit/debit cards, net banking, UPI, and digital wallets. We also offer EMI options on purchases above ₹10,000.

Yes, all transactions are encrypted and processed through secure payment gateways. We never store your complete card details on our servers.

Yes, we offer no-cost EMI options for 3, 6, 9, and 12 months on select credit cards for purchases above ₹10,000.